Digital Strategy x Research
How might we empower people with MS and their families to manage symptoms better together?
DIGITAL INNOVATION IN HEALTHCARE
Duet is designed for people with MS and their families who struggle to understand their loved one’s needs and emotions on a day-to-day basis. This is crucial in MS care, especially when their loved one feels like a burden sharing their needs out loud. The Duet device is a low-key way for people with MS to communicate those needs and keep their families up to date. Increasing awareness helps families respond effectively to their loved one, and ultimately help them feel better.
Head of Innovation
School of Visual Arts
UX & UI Design
Despite facing decreasing revenues in print subscriptions and advertising, The Times digital versions of both revenues continued to see an increased growth in numbers. Upon researching the The NYTimes app, we saw how many users were frustrated over app performance and the number of ads being put in each article, even in paid subscriptions. The Times had reduced the number of free articles for unsubscribed readers from ten to five each month.
During our competitive analysis, we looked for apps which provided similar content and how the NYTimes could capitalize on it’s edge in being an expert critic of all things arts, food and culture. We saw tremendous opportunity in the fact that users were looking to the Times as they would to Yelp for recommendations on where to eat, what entertainment to pursue and the next upcoming thing in their city. The current design of the Times’ restaurant search showed options available to the user based on the neighborhood, price and cuisines they were looking for. The Time’s Critic’s pick was an interesting add to the mix of choices one could use as a filter. We took that as an opportunity to customize the existing feature to the user’s eating preferences and habits.
We concluded that our target user would be millennials (ages 21-40 years old) who are on the hunt for the next fun thing to do in their city. They search for spontaneous experiences, backed by reviews and recommendations of a brand/source they trust and one which has a reputation of being a good critic. The Times is a perfect fit for that role. We found that readers were looking for meaningful content which was tailored to their schedule, their social lifestyle and location.
We went about exploring where we could embed content from the New York Times which made the most sense to the readers, making the delivery of it seamless and almost unnoticeable in terms of the effort they put in to search for it. Some of our explorations were in apps like Apple Music, Google Search and Google Maps. While events such as concerts or music gatherings made sense in Apple Music, we were hitting a wall on where to incorporate recommendations on food and other culturally relevant content.
Upon more user research, we chose to go ahead with Google Maps. This was based on a couple of observations which made our belief in the integration of both services stronger. Users wanted their content to exist in a place that would also help them get there. The cognitive load of switching between apps and the loss of time and interest when it came to going through options and making a decision on where to go for dinner, for instance, was of huge importance in this process.
KEY FEATURES AND INTERACTIONS
The screen flow below shows how a user’s click-through journey will look like when they are met with the option of exploring nearby food and events.
We concluded that cutting out the extra step of searching on Google for a place to eat or coming across a Times article which speaks about a band in town and then having to look for directions on how to get to either was a natural concept for us to pursue and test. We proposed the following: a user could go to Google Maps, click “Explore” and see recommendations from the New York Times about what event is happening and where. The user could choose to read more about the expert point-of-view of the Times, upon which clicking on the article would lead them to the Times website or app.